Introduction
Big Net Servers, has ZERO TOLERANCE
for Unsolicited Broadcast Email and Unsolicited Commercial
Email (commonly known as "Spam") whether originating from
customers, from resellers' customers, or from customers that
provide services which are used to support Spam.
Definition
Big Net Servers defines Spam as unsolicited broadcast or commercial
email that is sent to addresses that do not affirmatively
and verifiably request such material from that specific
sender, including but not limited to advertising, surveys,
information pieces, third party spamming, Web site addresses,
sales, and auctions.
The Policy
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Big Net Servers's customers, and customers of Big Net Servers's
resellers or any downstream customers, are prohibited
from sending and shall not allow their site to
be used for sending Spam. Mail senders are required
to maintain records that verify, on a case by
case basis, that explicit affirmative permission
was obtained from recipients before mailing. Lack
of such records can be considered, at Big Net Servers's
sole discretion, proof that permission was not
obtained. |
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Big Net Servers's customers are responsible for ensuring
that they, their customers, and their respective
agents and contractors abide by this policy. Big Net Servers's
customers will be held responsible for all traffic
sent via their connection to Big Net Servers or sent elsewhere,
using support services provided via their connection
to Big Net Servers. "Support services" includes hosting
Web sites, electronic mailboxes, telephony gateways,
IRC servers, sale of spamming software or other
similar services. Customers are also responsible
for ensuring that they do not advertise or promote
themselves through Spam. |
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Big Net Servers may charge customer and customer shall
pay $1000.00 per valid Spam complaint of which
Big Net Servers is notified. |
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If Big Net Servers receives a complaint, it will be
forwarded to customer for a response and complete
resolution. If within twenty four (24) hours there
is no response indicating complete resolution,
Big Net Servers may block traffic to and from the specified
Web site or the server involved in the Spam complaint
until Big Net Servers is convinced that the problem is
resolved and preventative measures have been implemented
to prevent the violation from recurring. The customer
is responsible for all Spam that passes through
his Web site / Server / Domain Name. |
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Big Net Servers also reserves the right to block traffic
to and from the IP address(es) involved in hacking,
and/or port scanning. |
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If you are Big Net Servers's dedicated server customer
and you run a mail-server, you must maintain a
mailbox and read mail to postmaster@(your domain).
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In addition, from time to time, Big Net Servers blocks
third party IP addresses that we believe
are used for the distribution of Spam or are designated
as open relays. Any blocking of such IP addresses
shall prevent Big Net Servers customers from sending or
receiving traffic to and from such IP addresses.
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What does this mean?
- Big Net Servers's resellers must educate their customers about
Spam to ensure compliance with these provisions.
- You must promptly investigate and satisfactorily deal
with any Spam complaints forwarded to you.
- When using a mailing list, you must confirm that the
recipients on the mailing lists have requested or otherwise
affirmatively accepted receipt of any materials to be
sent by you.
Why this Policy?
Unlike senders of traditional "junk mail" who are required
to pay for envelopes, materials and postage, senders of Spam
can, given the nature of the internet, impose enormous costs
on the recipients of their messages at little or no cost to
themselves. Costs imposed on Spam recipients include ISP bandwidth
used to deliver Spam, additional IP infrastructure needed
to handle Spam, and time and money wasted in filtering out
and deleting Spam. Big Net Servers believes that users of the Internet
should not be forced to incur such expenses without their
consent. As a result, Big Net Servers believes that the elimination
of Spam will result in a better and less expensive Internet
experience for all Internet users and will allow Big Net Servers to
provide better and more efficient service to its customers.
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